FREQUENTLY ASKED QUESTIONS

How do I place an order?

Ordering from our online store is very easy. Simply choose the items you wish to purchase and add the items one by one to your shopping cart. You can change the number of items at any time by adding or deleting... it’s that simple. You can view your selection whenever you like, as your shopping cart is there for you every step of the way. Then when you are ready to complete your order, just proceed to the checkout area. View the whole process of ordering.

What warranty is offered on equipment?

Scale Discount Warehouse offers a 12 month warranty on all equipment that has been supplied as faulty "from the box". You will need to return the equipment back to our base at your own cost, before the warranty will be processed. We will not offer warranty on equipment that has been damaged due to incorrect use or deliberate misuse. For further details, see our Sale Terms and Conditions.

Is the Scale Discount Warehouse site secure?

Your credit card details are not collected by this site, and this site therefore does not use 128 bit SSL security. Instead, the contents of your shopping cart are transferred to Westpac's Web Advantage web site and it is the Web Advantage site that will collect your credit card details. It is the Web Advantage web site that uses industry leading 128 bit SSL security to protect your payment details. You will notice this by the 'padlock' that appears in all browsers if the website is secure. The URL (web address) in your browser will also begin with https://...

The item I received appears to be faulty. What do I do?

We are happy to replace faulty items. Please contact us to initiate a replacement. Please see our Refund Policy. Please note: you will also be responsible for any shipping fees when returning items, and Scale Discount Warehouse does not take any responsibility for the arrival of returns. Returns will be processed at the time they are received, and if a request cannot be fulfilled, one of our customer service staff will contact you to discuss alternative options.

I’m ordering from another country. Can I still place an order?

Yes you can. Purchases made by customers outside Australia will be exempt of tax and the total price will be adjusted to reflect this. Simply ensure you indicate that you are purchasing outside of Australia during the Check Out process. Please note: all goods will be displayed in Australian Dollars and will be paid for in Australian Dollars. Please be aware that your bank may charge you a conversion fee and the exchange rate may fluctuate.

I don’t have a credit card. Can I pay by cheque?

Sorry but this site only accepts credit cards – Visa and Mastercard. This is simply because of the electronic nature of this site and the need for electronic funds transfer through Westpac's Web Advantage web site.

How promptly will my order be fulfilled?

Orders are generally fulfilled within two working days. If your order can't be fulfilled within this time, we are obliged to contact you (using the contact details you provide to us during the ordering process) and advise you of the delay. Ofcourse, you are welcome to contact us at any time to check the progress of your order.

How much will freight cost me?

Freight costs are calculated on the physical size of the equipment being purchased and its weight. We aim to make freight costs fair and reasonable. Jump to our Shipping Policy page for complete details.

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Salter Australia is the sister web site of this one. You can purchase genuine Salter scales from the Salter web site. Feel welcome to have a look using the link below.